Crowley Implements Tideworks’ TOS at Port Everglades
Tideworks Technology Inc., a full-service provider of comprehensive terminal management and planning software solutions, today announced that Crowley Maritime has gone live with Tideworks’ terminal operating system (TOS) under CitadelMC, the newly branded SaaS model by Tideworks, at its Port Everglades Terminal in Florida. This marks the first Crowley terminal to go live with Tideworks’ TOS in a series of scheduled deployments. Crowley’s terminals in Jacksonville, Florida and San Juan, Puerto Rico are expected to go live in the first half of 2017.
“As the largest marine terminal operator at Port Everglades, it’s important that we operate as efficiently as possible so we can effectively handle the growing volumes of container traffic,” said Patrick Collins, general manager at Crowley’s Port Everglades terminal. “Tideworks provided outstanding support throughout the implementation process and were with us every step of the way through this transition. We’ve been very pleased with the quality and capabilities of the TOS applications since go-live. We look forward to working with the Tideworks team again to help bring the same operational benefits and enhanced productivity that we’ve seen in Port Everglades to our terminals in Jacksonville and San Juan.”
Crowley deployed the Mainsail Vanguard core TOS as well as its Spinnaker Planning Management System, allowing marine terminal operators to manage vessel, berth, yard and rail planning in one workspace. In addition, Tideworks implemented Traffic Control, which allows for dynamic control of container handling equipment and electronic dispatching of work orders; Forecast, a web portal that helps terminals communicate faster and easier with trucking companies, shipping lines, and other parties; Gate Vision, an integrated gate system to accelerate gate operations and minimize truck processing time; and EDI Porter, Tideworks’ managed EDI service. The IT infrastructure supporting the TOS is hosted at Tideworks’ hardened data center.
Tideworks provided comprehensive support during the implementation process, including project management, software configuration and installation, integration services, user training and go-live assistance. Additionally, Tideworks provided software customization to align with the terminal’s unique operating practices. Moving forward, Tideworks will continue to provide ongoing maintenance and support services, which include 24/7 technical support and software upgrades.
As part of its multi-terminal project with Crowley, Tideworks will also be providing Disaster Recovery (DR) capabilities. The DR facility is located in a geologically stable and geographically disparate region, so if a catastrophic event occurs at Tideworks’ primary data center, the TOS will fail-over almost immediately, ensuring that Crowley’s terminals will continue to function.
“We are thrilled that the first Crowley site has gone live,” said Michael Schwank, president of Tideworks. “We’re confident that our hosted solutions will help improve productivity and enhance customer service at Crowley’s terminals, while providing them with a well-defined total cost of ownership for the TOS and related technologies. We look forward to continuing our relationship with Crowley as we work with them to achieve these goals. We’re also very pleased to expand our presence in the Florida trade hub, which is an important region as we grow our business.”
The Port Everglades terminal went live with Tideworks’ solutions in September 2016.