MOL Liner Ltd. announces the June 2014 results of Regional Key Performance Indicators (KPI) in the Americas in the following categories: operations, customer service, and electronic data interchange (EDI). The results are available on a monthly basis and posted in greater detail at www.CountOnMOL.com.
|
June 2014 Regional Key Performance Indicators (KPI) |
||||
|
KPI |
TARGET |
APRIL 2014 |
MAY 2014 |
JUNE 2014 |
|
In-Terminal Truck Turn Time |
Less than 30 minutes for each:
Jacksonville Los Angeles Oakland |
16.0 min 21.3 min 20.0 min |
16.0 min 26.8 min 20.0 min |
16.0 min 30.0 min 21.0 min |
|
Lost call percentage
|
Less than 2% |
2.28%
|
1.73%
|
1.56%
|
|
Average telephone wait time
|
Less than 20 seconds |
15 seconds |
15 seconds |
16 seconds |
|
Asia to U.S. Documentation Accuracy |
99.50% |
99.59% |
99.11% |
99.45% |
|
U.S. Export Documentation Accuracy |
99.50% |
98.12% |
98.61% |
98.85% |
|
U.S. Export B/L Documentation Completion Rate
|
98% Complete 24 Hours After Vessel ETD |
97.82% |
98.21% |
97.60% |
|
EDI Message Processing Without Failure |
90% |
93.8% |
95.3% |
95.9% |
|
EDI Uptime
|
99% |
99.4% |
99.2% |
99.1% |
|
Customer setup time
|
Within 72 Hours |
48 hours |
48 hours |
48 hours |
|
Customer scorecard compliance
|
95% |
92.3% |
94.6% |
95.9% |
