Can You Handle a PR Crisis? Asks The Swedish Club

 

The theme of this year’s Club AGM – ‘What can be done when the damage is done? Can you make a bad case better?’ – was aimed at reminding members and guests that loss prevention doesn’t stop when there is an incident. The damage to a company’s reputation, and a loss of faith as a consequence of a badly handled media situation can result in even more damage to the balance sheet than has already been caused by the incident itself.

 

Roger Harrabin, Environment Analyst, BBC News, supplied the voice of the national media. He compared his own media colleagues to lions, reminding the audience that to turn and run away from such a beast generally has a less than positive outcome. 

 

Meanwhile Martin Baxendale, Managing Director of MTI Network, and Sean Moloney, Managing Director of Elaborate Communications played ‘good cop - bad cop’, showing conflicting examples of how media control of a casualty could be won or lost by even the biggest players.

 

A high level team of experts then accompanied the speakers in debating the issues, with Julian Bray, Editor-in-Chief of TradeWinds, representing the views of the maritime press and Rob Grool, Director, Fleet Management at Vroon Group, speaking on behalf of the owners.

 

The audience was left in no doubt of the potential seriousness of a badly handled incident and welcomed the inspirational light relief of Swedish artist and entrepreneur Mikael Genberg.  He talked about his ‘Moonhouse project’ and persuaded all listening  that it was not only possible to build a Swedish red house on the moon, but inevitable that one would soon exist.