Yanmar America Announces Organizational Changes
Posted by Michelle Howard
Monday, April 3, 2017
Effective April 1, 2017, Yanmar America has announced changes to its organizational structure that will strengthen its customer support functions in accordance with the company’s growth strategy through the integration of business functions and a department design that will accelerate results.
The key changes follow:
The company’s current operations functions have been split to form two new divisions – Manufacturing and Operations. The Manufacturing Division will encompass manufacturing, production, quality management and procurement, and will be led by David Smith, current Director of the Operations Division. The new Operations Division will include logistics, warehousing and facility maintenance/safety, and will be led by Director Doug Englert, who will move from his current role as Director of Parts and REMAN.
Yanmar America has also reorganized its aftersales and customer support functions under a new Customer Support Division, which will consist of parts/accessories sales, marketing and procurement; customer service; and training/education. Arne Irwin has been named the Customer Support Division Manager, and will assume this role in addition to his role as Division Manager for Energy Systems. Other key leadership positions include Liston Edge, Senior Manager of Parts & Accessories; Rickey Walker, Senior Manager of Customer Service and Tim Miller, Senior Manager of Training & Education.
These changes set the stage for Yanmar’s future success. The Yanmar America team is poised to expand its leadership in the markets it serves. The company’s goal is to continue to be a valued partner to its customers, providing them with the best products and customer support services.