Weathernews Inc. announced that it has established a new Voyage Planning Service operations center in Denmark.
Along with reinforcing the service team for European customers adopting Optimum Ship Routeing (OSR) service that supports voyages by appropriately matching the business objectives of each voyage, the new outpost in Copenhagen aims to improve the satisfaction of existing customers through close communication.
The establishment of the Copenhagen Service Center completes a global three-zone service operations network comprised of the Oklahoma Service Center in U.S., and Weathernews Global Service Center in Japan. Weathernews will now provide reliable risk communication services to customers in the global shipping industry from these three outposts in Asia, North America and Europe with no time-lag. This will bring Weathernews closer to companies in the shipping industry, and deepen understanding of their needs for value creation in things like new service developments.
Weathernews is currently providing voyage planning services to more than 6,000 vessels, about half of which aree owned/operated by European shipping companies. Last year, hearing positive voices from the European shipping market for adopting OSR Service that supports voyages appropriately accommodating the priorities of each voyage, Weathernews has expanded the service team this time in Europe opening the Copenhagen Service Center in a city known for the business presence of major European shipping companies.
After this, the new service center will make efforts to improve the satisfaction of existing customers, as well as new ones through making possible tight communication through full-time service operations staff. Through this center, Weathernews aims to better identify the needs of the shipping market in Europe, taking voyage planning service to a higher level and driving service development that responds to the European market.
Until now, Weathernews has been providing weather based risk-communication service to shipping companies worldwide from two operations centers in Japan and the U.S. By adding the Copenhagen Service Center in Denmark, Weathernews has established a three-zone service operations team in Asia, North America and Europe.