The National Marine Manufacturers Association (NMMA) this week presented the 12th consecutive Customer Satisfaction Index (CSI) award to Volvo Penta recognizing excellence in customer satisfaction in marine sterndrive engines.
The CSI award is based on an independent survey of over 50,000 consumers purchasing a new boat or engine during the period from April 2014 through March 2015. The CSI award signifies that Volvo Penta achieved and maintained an independently measured standard of excellence of 90 percent or higher.
The CSI program was implemented by the NMMA to support industry efforts to improve the consumer boating experience and recognize those companies that achieve the highest standards of quality and customer satisfaction.
“Volvo Penta is the only marine sterndrive manufacturer to have won this award every single year since the inception of the program,” said Ron Huibers, president of Volvo Penta of the Americas. “With our exceptional V8-380 and 430 engines forming a significant percentage of the engines reviewed, this award confirms Volvo Penta’s strategy of introducing the highest technology marine engines available into the marketplace. The award also reflects our commitment to continuous improvement in customer satisfaction through rigorous quality control, innovative products, industry-leading warranty programs and unmatched after-sale support. Winning our 12th CSI award is largely due to our extraordinary network of dealers, who are at the front line of interaction with our customers.”