At APM Terminals Mumbai it is now possible to submit Additional Service Requests (ASR) via its online Customer Service Portal. Replacing a manual process, this new automated process is quicker, simpler and more transparent for customers.
Around 20 import and 20 export services can now be requested online, ranging from priority delivery, seal fixing, and inter-terminals transfers to early or late gate-ins, empty container storage and break-bulk handling.
Requests for additional services are activated immediately, removing the need to allow for 24 hours processing. Payments for services are automatically added to the customer’s account.
Reaching out to the broader local shipping community last week, APM Terminals Mumbai’s Commercial, Finance, IT and Operations Team held a two-day workshop with customers to highlight the various features of its Customer Service Portal including the new ASR feature.
The workshop enabled the company to address customers’ concerns on the spot and get direct customer feedback about additional online services they would find useful.