Horizon Lines receives top honors in 'Quest for Quality' award, ranked first by customers for outstanding service.
Horizon Lines, Inc., one of the nation's leading domestic ocean shipping companies, has been honored for the fourth consecutive year with Logistics Management magazine's annual Quest for Quality award, winning top honors among Ocean Carriers. The annual survey is widely regarded in the transportation and logistics industry as one of the most important measures of customer satisfaction and performance excellence.
The company ranked first among the 13 domestic and international ocean carriers that qualified for this year's Quest for Quality award. The company achieved the highest combined score from customers in the five attributes used to measure service excellence: on-time performance, customer service, value, information technology, and equipment and operations.
Horizon Lines also was ranked the best in the Ocean Carrier industry for customer service.
According to Logistics Management, more than 4,700 logistics and supply chain decision makers voted in this year's survey, the publication's 29th annual Quest for Quality contest.